How can we help?

Contact support

Email grouptele10@gmail.com or call +250 788 979 042.

Include your Tam Tam username, the app version and a description of the problem. Never send your password, verification code or mobile-money PIN.

Sign in and notifications

Sign in with your Tam Tam username and password, Google, or Apple. New Google and Apple users complete their Tam Tam account details before entering the app. For notifications, check the app preferences and your device notification settings.

Shop and wallet help

Your shop setup is available from Me → My Shop. Seller access depends on eligibility, approval and the applicable shop terms. Contact support with the transaction reference for wallet or payout questions; never share your payment PIN.

Referral requirements and rewards are shown in the app when the program is enabled. Check your progress there before requesting a withdrawal.

Report content or a user

Use the report option on the post or profile to report abuse or inappropriate content. For copyright complaints, choose Copyright or intellectual property or follow the instructions at vibes.tele-10.com/copyright. You can also block users. Contact support with the relevant username or post details if you need help.

Delete your account or request your data

In Tam Tam, open Me → Settings → Delete account. Enter your password and the requested confirmation to schedule deletion. You can cancel during the 30-day recovery period. Unsettled orders, payments, disputes or required records may delay deletion or require limited retention.

If you cannot sign in, email support from the email associated with your account, include your username, and ask for account-deletion assistance or a copy of your data. We may verify account ownership before processing your request. Do not send your password.